Company Profile
Originally founded in 2001, IntelSpy Store is a leading online toy and electronic retail store. IntelSpy Store has established itself as one of the leaders in today's business of distributing surveillance cameras and now toys and electronics. With a customer base that extends throughout the world, IntelSpy Store has developed expertise in doing business under virtually any circumstance. Today, IntelSpy Store offers a wide range of products and services including the mini wireless spy cameras and CCTV  surveillance cameras, r/c toys and hobbies and all these combine with professional services to help you maintain a high quality of satisfaction.

In today's business climate, companies need partnerships that make sense. Partnering with a company that has experience, stability and financial strength can be a crucial part of a business' growth. IntelSpy Store is just that type of company. We have both the resources and expertise to make intelligent purchases to move large quantities of products throughout the world.

Our Products

From surveillance cameras, computer parts, toys and hobbies, IntelSpy Store has all the goodies from around the globe. Our products are high quality by major manufacturers and factories. Our product lines include but are not limited to the categories such as mini wireless cameras, rc cars, electric r/c airplanes, rtf helicopters, speed boats, submarines, tanks and robots. For advanced hobbyists, IntelSpy is the best place to shop for a variety of high quality gas rc cars, arf gas airplanes, micro servos and accessories. Our customer service and purchasing departments will always be updated in the latest trends and newest products in the markets so you can be sure you are getting the best price and best products.



Intelligent Spy (IntelSpy.com)


Tel: (626) 968-9860
Fax: (626) 968-9830
Business Hours: Mon-Fri 12-5 PM
 
For Sales Question: sales@intelspy.com          For Support: support@intelspy.com




IntelSpy.com Customer Service Center
We are committed to 100% Customer Satisfaction


Customer Support




Sales: (626)968-9860 9am-5pm (Pacific Standard Time) sales@intelspy.com Returns (RMA): support@intelspy.com
Supports: support@intelspy.com

Frequently Asked Questions



GENERAL

DELIVERY ISSUES

ORDERS

SHIPPING



What is the status of my RMA (Return Merchandise Authorization)?
When will a replacement be sent?

Once we have received your returned item in our warehouse it normally takes between 7 to 10 business days to process the RMA. If your return is tested and found to be in working order, we will return the item to you. If the return tests as defective we will send a replacement from our warehouse. If we do not have a replacement or a suitable alternative to fulfill the RMA, we will credit you back.

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Do you ship internationally?
How much will shipping cost?

Yes, we do ship internationally, and you can compute the shipping costs during checkout.

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Can I ship to an address other than my billing address?



Yes, but the alternate shipping address needs to be on file with the bank that issued the credit card. Please have the alternate shipping address on file in the notes or memo section of your credit card account. We take this measure to protect our customers and ourselves from credit card fraud.

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Do you ship international COD?

We do not ship COD internationally. Shipping COD is an option for customers within the United States.

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Will I have to pay import duties, tax, VAT or brokerage on this item? (International order)

If they apply, yes. Brokerage fees, import duties, VAT, or any other tariff, levy or fee are not included in the purchase price or the shipping and handling charges. Such fees and taxes are the responsibility of the receiving party. To find out what taxes or fees will be applied to your order from IntelSpy, please contact you local tax authority.

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Will I be sent a tracking number?

Yes. UPS, Fedex, and USPS send Emails with tracking numbers and delivery address information the evening after your package ships, provided the Email address submitted with the order is correct.

When you receive your tracking number, you may check your order status

HERE.

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When will my package ship?

We strive to ship all orders received before 10:00am Pacific Time the same day. This is our goal and we work diligently to reach this goal on a daily basis. However, this is not a guarantee. If you place an order before 10:00am and it does not ship the day you place your order, you are not eligible for a refund on the shipping charges.

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Who do I contact if I need to return an item?

To return an item, please contact our Returns Department to get a RMA at:

Email: support@intelspy.com

Phones are staffed 9pm to 5pm Pacific Time, Monday - Friday.

Our Technical Support Group issues RMA (Return Merchandise Authorization) numbers for all product returns. If an item is defective, not working properly, or you simply want to return the item, Technical Support is the proper department to contact. Bear in mind that all returns are subject to our Sales and Return Policies below.

  • Sales Policies: All sales are final. Sales Tax of 9.75% will be charged to all California residents, except resellers. All items carry a 30 day warranty unless otherwise noted. Returns of product, other than for exchange or replacement, are subject to a 15% return fee. Shipping fees and/or return shipping costs are Non-Refundable. No returns or exchange after 30 days of receipt will be honored. Returns must be postmarked before the 30 days of receipt to be valid. Should a replacement for a returned item not be available, a credit will be issued or the product will be substituted with one of same-or-better specifications. All returned equipment must be issued a Return Merchandise Authorization (RMA) number prior to return shipment. To be accepted, all returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice. Customer must pack items being returned complete, with all manuals, cables, accessories, etc., as if they were new and working condition. Regardless of condition, products must be packaged appropriately so as not to incur physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty. Unauthorized and/or unmarked returns will not be honored. IntelSpy will not be responsible for incidental or consequential damages arising from the use of any product(s) that it sells. Raiden Tech reserves the right to refuse service to anyone.

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Can I add an item to or remove an item from my order?
Can I change the shipping method for my order?
How can I cancel my order?

You may change or cancel your order if has not been processed for shipment and sent to the warehouse. Once your order has been sent to the warehouse we cannot make any changes. To make changes to your order you may contact Customer Service at (626)-968-9860.

Phones are staffed 9pm to 5pm Pacific Time, Monday - Fridays.




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Can I pick my order up from your warehouse?

No customer pickups are allowed. Only wholesale pickups are allowed.

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Why don't you have a toll-free number?

IntelSpy does not provide a toll-free telephone number because this results in increased fixed-expenses that we must pass along to all of our customers, even if only a few need to call. We are very much here for our customers, but we prefer to keep our operating costs low and pass the savings on to YOU.

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Who do I contact if I received the wrong item in an order?

If you believe you received the wrong item in an order, you should contact our Support Department at (626)-968-9860 or Email

support@intelspy.com to obtain an RMA (Return Merchandise Authorization) number.

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Who do I contact if I am missing an item from an order?



If you are missing an item from an order, you should contact our Customer Service Department at (626)-968-9860 or Email

sales@intelspy.com.

Customer Service phones are staffed from 9am to 5pm Pacific Time, Monday - Friday. Phone support is not available on weekends and holidays.

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The package I received from is damaged in shipment. What do I do?

Please contact the Customer Service Department and get a RMA to return the defective item for a replacement.

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